Mainstream Software is now CBRE

Posted by Peter D. Wallace on Apr 18, 2017 8:31:17 AM



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Customer Service Improvement is Within Reach

Posted by Joe Stevenot on Aug 5, 2016 7:00:00 AM

Three ways to Improve Facility Maintenance Call Center service by as much as 80%?

Managing a call center can certainly be an overwhelming task.  Phones ring off the hook day in and day out, and there always seems to be a backlog of paperwork to go through, or shortage of personnel who struggle to keep up with the volume of requests.  Are you tired of the headaches associated with a chaotic call center?  What if there was a way to improve your customer service by as much as 80%?

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Topics: CrossForm Global, cmms, Call Center, gps within cmms mobile apps, facility maintenance

What Do I Need From My CMMS?

Posted by Stacey Griffin on Aug 4, 2016 5:00:00 PM


When considering the purchase and implementation of a CMMS (Computerized Maintenance Management System) for your organization, it is best to understand what your requirements are and how the new tool will meet those needs. But the impact of a new application may reach beyond what you are currently using. By researching additional functionality available, you may be able to increase the return on your investment and experience a more successful transition.
So, what are the top functions that most CMMS applications include?

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Topics: CrossForm Global, cmms, facility maintenance, system

The CMMS Features Checklist

Posted by Jennifer Skripac on Aug 4, 2016 11:30:00 AM

What features should a CMMS have? Below is what we’ve found to be effective and essential CMMS features. Print off this sheet to assist in your search, and question sales contacts.

  • Decision Matrix that allows you to define and enforce consistent SLA’s and other expectations across your enterprise
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Topics: cmms, gps within cmms mobile apps, facility maintenance, CrossForm Global, equipment management, work load management, planner scheduler, tech availability, mobile

Best Ways to Integrate CMMS with Finance, HR and more

Posted by Phil Weiss on Aug 4, 2016 7:00:00 AM

There are various means for interfacing with other application and systems.  The more “machine” driven the transactions are the more reliable the interface will be. 

  • Direct Interfaces
  • Web Services
  • Email Interfaces
  • File Interfaces
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Topics: cmms, facility maintenance, CrossForm Global, Web service

Top 3 Signs that you've Outgrown your CMMS

Posted by Cynthia Trotta on Aug 1, 2016 1:43:22 PM

How long can you go before considering a new CMMS? Maybe what you have is just fine. And maybe there are clues that it's time to trade up. Consider these:

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Topics: cmms, gps within cmms mobile apps, facility maintenance, CrossForm Global, equipment management, work load management, planner scheduler, tech availability, mobile

Considering Tableau? We are.

Posted by Cynthia Trotta on Jul 18, 2016 5:01:00 PM

Part of helping our customers maximize their productivity in our software product means ensuring they’re using the best data and business analytics tools available. From our recent research in the industry, we’ve discovered that Tableau is the preferred product to help organize and investigate work load trends. In addition to their prowess in the business analytics industry, a growing number of our clients are already using Tableau.

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Topics: Reporting, CrossForm Global, cmms, Data Analytics, Dashboard

A Letter from The President Q2 2016

Posted by Peter D. Wallace on Jul 18, 2016 9:15:53 AM

Our business is software. Our foundation is relationships.

That’s what we’ve said at Mainstream Software for the last 26 years, and in the second quarter of 2016 we continued to put our client relationships first by implementing a customer-driven release: Version The vast majority of the product changes and updates included in this release were specifically requested by our valued customers. Having grown exclusively by referral for the last twenty years, we know how important it is to continue to improve our software around your needs.

A few of the new developments in Version our customers might recognize include the highly anticipated Planner Scheduler page, improved iCRS Quick Links, and an improved Escalation Tree.

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Topics: Internet of Things, News, IoT, cmms, CrossForm Global, einvoicing, planner scheduler, quick links

A Letter from The President

Posted by Peter D. Wallace on Apr 28, 2016 1:13:20 PM

As most of you know, our company is not the type to shout from the rooftops every time we release a new piece of software, or see significant growth. That said, we understand many of you are interested in our progress and new developments. Well, you can feel comfortable in knowing investment into our product has not waivered and is stronger than ever.  After our major upgrade to CrossForm Global in 2012, we continue to invest and improve for you. 

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Join Us in FL for Breakfast - 5 Tech Tips of Top Property Managers

Posted by Cynthia Trotta on Feb 26, 2016 4:20:05 PM

We're so exicited to bring the best practices from our global clients to a breakfast meeting in Palm Beach Gardens, near West Palm and Fort Lauderdale. You won't be surprised to hear that mobile is significant, but you may be surprised to how high-performing teams use it. That, in addition, to our other top findings make this event a can't-miss.

The best practices we’ve observed in our global portfolio are…

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Topics: #CMMSFL, Commercial Real Estate Professional Meeting, Tech Events in Fl